Shipping and Delivery Policy

Last Updated: October 2026

1. Overview

MnBarra (من برّه) helps customers in Iraq obtain products from international stores and arrange shipping from designated locations to Iraq.

This policy explains how our international shipping and delivery services work.

2. How Shipping Works

Depending on the service selected, the process may include:

1. The customer sends a product link and requests purchase assistance, or purchases a product independently.
2. The product is purchased or delivered to the designated warehouse, as applicable.
3. The shipment is prepared for international transportation.
4. The shipment is transported to Iraq, subject to carrier arrangements and customs procedures.
5. The customer receives instructions for collection or final delivery, depending on the available service.

The exact process may vary according to the order, origin country, carrier, and selected service.

3. Shipping Methods

MnBarra may arrange air or sea shipping depending on the shipment, origin, destination, product eligibility, and service availability.

Shipping method availability and estimated transit times will depend on the specific order. Any applicable estimate should be confirmed before the customer commits to the service.

4. Shipping Costs and Additional Charges

Shipping charges may depend on factors such as shipment weight, dimensions, shipping method, origin, destination, and any additional handling requirements.

Customers may also be responsible for applicable customs duties, taxes, clearance fees, storage charges, or other third-party costs.

Where reasonably possible, applicable charges or estimates will be communicated before the relevant service is confirmed. Estimates may change if the final shipment details differ from the information initially provided.

5. Delivery Estimates

Any delivery timeframe provided by MnBarra is an estimate unless explicitly confirmed as a guaranteed service.

Delays may occur due to customs inspections, documentation requirements, weather, public holidays, carrier disruptions, or other circumstances beyond our reasonable control.

We will provide updates when relevant information is available to us.

6. Customs and Import Requirements

International shipments entering Iraq may be subject to customs inspection, import restrictions, duties, taxes, or documentation requirements.

Customers must provide accurate information and any documents reasonably required to clear their shipments.

If customs authorities impose charges or restrictions, the shipment may be delayed, held, returned, or refused. The handling of such cases will depend on the applicable rules and the circumstances of the shipment.

7. Restricted and Prohibited Items

Some items cannot be shipped or may require special approval, documentation, or handling.

Customers must disclose accurate product information before shipping. MnBarra may refuse items that violate applicable laws, carrier rules, customs requirements, or our operational restrictions.

Customers should contact us before arranging shipment of products that may be restricted.

8. Tracking and Delivery

Where tracking information is available, it will be shared with the customer or made available through the relevant service.

Customers should ensure that their phone number and delivery details are accurate and remain reachable during delivery arrangements.

If delivery fails because the provided information is incorrect or the recipient is unavailable, additional delivery attempts, storage, or redelivery charges may apply where relevant.

9. Damaged, Lost, or Delayed Shipments

If a shipment appears damaged, missing, or significantly delayed, please contact MnBarra with your order reference and supporting details.

For visible damage, retain the packaging and take photographs where possible. We will review the circumstances and assist with a carrier inquiry or claim where appropriate.

Any compensation or refund depends on the facts of the case, applicable carrier terms, any insurance or protection purchased, and applicable law. Compensation is not guaranteed unless required by law or expressly agreed.

10. Contact Us

For shipping questions, delivery updates, or assistance with an order, contact:

Email: [email protected]
Alternative Email: [email protected]
Phone: +964 772 242 4100
Address: Baghdad Road 5, Kirkuk, Iraq

Business Hours: Saturday to Thursday. We are closed on Fridays.