Refund and Cancellation Policy
Last Updated: October 2026
1. Overview
At MnBarra (من برّه), we aim to provide a clear and fair process for order cancellations, returns, and refunds.
Refund eligibility depends on the type of service requested, the status of the order, the retailer’s policies, and whether any shipping or other services have already been performed.
2. Cancellation Before Purchase
If MnBarra has not yet purchased the product on your behalf, you may request cancellation by contacting our support team.
If the order has not been processed and no non-refundable service has been performed, eligible payments may be refunded.
Cancellation is not guaranteed until confirmed by MnBarra.
3. Cancellation After Purchase
Once a product has been purchased from a retailer, cancellation depends on the retailer’s rules and whether the order can still be cancelled.
If the retailer approves a cancellation and returns the payment, MnBarra will process any eligible refund to the customer, subject to applicable fees and the terms communicated for the order.
Non-refundable retailer charges, payment processing fees, or services already completed may not be refundable where permitted by law.
4. Refunds for Shipping Services
Shipping charges generally relate to services arranged or performed for the customer.
If a shipment has not been dispatched, customers may request cancellation and a review of any eligible refund.
If the shipment has already been dispatched, international shipping charges may not be refundable unless the shipment qualifies under an applicable service commitment, carrier decision, or legal requirement.
Any refund will be assessed according to the actual status of the shipment and the services already performed.
5. Returns of Purchased Products
If a customer wishes to return a product, the return must comply with the original retailer’s return policy.
Customers should contact MnBarra before returning an item. We will explain the available options and any applicable costs where reasonably possible.
Return shipping, international transport, customs charges, restocking fees, and other costs may apply. Responsibility for these costs depends on the reason for the return, the retailer’s policy, and applicable law.
Products that are personalized, perishable, hygiene-sensitive, damaged through customer use, or marked as non-returnable may be subject to additional restrictions.
6. Damaged, Incorrect, or Missing Items
If an item arrives damaged, incorrect, or incomplete, contact us as soon as possible after delivery.
Please provide:
- Your order reference.
- A description of the problem.
- Clear photographs of the item and its packaging, where applicable.
- Any supporting documentation reasonably requested to assess the claim.
We will review the information and, where appropriate, assist with a claim to the retailer or carrier.
A refund, replacement, or other resolution depends on the investigation, the responsible party’s decision, and applicable consumer protection laws.
7. Refund Processing
Approved refunds will be returned through the original payment method where possible. If that method is unavailable, an alternative may be arranged with the customer’s agreement.
Processing times depend on the payment provider, bank, retailer, and any required investigation. We will communicate the status of an approved refund where reasonably possible.
A refund is not considered completed merely because it has been approved; the time it takes to appear in the customer’s account may depend on the payment provider.
8. Non-Refundable Costs
Unless otherwise required by law or expressly agreed for a particular order, the following may be non-refundable:
- Services already completed.
- Shipping or delivery services already performed.
- Retailer or carrier fees that cannot be recovered.
- Customs duties, taxes, or government charges that are not refundable by the relevant authority.
We will assess each case according to its circumstances and applicable law.
9. How to Request a Refund
Please contact our support team and include your order reference and the reason for your request.
Email: [email protected]
Alternative Email: [email protected]
Phone: +964 772 242 4100
We recommend keeping your order confirmation and any related receipts until the matter is resolved.
10. Policy Updates
MnBarra may update this policy from time to time. The version published on this page applies subject to any mandatory legal rights and any specific terms agreed for an order.